Contact Us

If you have any questions regarding your Goldesi order, please reach out to us through our contact form. Our dedicated customer service team is here to assist you and will respond as quickly as possible.

Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM. Inquiries submitted outside of these hours will be addressed on the next business day.

Goldesi offers a 14-day, hassle-free return window for all instruments and accessories, starting from the date of delivery. If your purchase arrives defective, damaged, or sustains damage during shipping, you are entitled to request a return or exchange within this period; prompt notification is required to facilitate a resolution. To be eligible for a refund, the product must be returned in its original, unused condition, including all packaging. Please note that we cannot accept returns for items that show signs of use or are returned due to subjective preference, such as a change of mind.

Upon shipment, you will receive an automated email containing your tracking number and a direct tracking link, allowing you to monitor the status of your order in real-time.