Help Center

Find quick answers regarding our darbukas, international shipping, return policies, and beginner advice. If your question is not listed, please contact our support team.

Your Questions, Answered

We know starting a new rhythm journey comes with questions. This section provides instant, clear answers regarding our authentic instruments, global shipping, order tracking, return policies, and expert advice. If you can’t find what you need, our dedicated support team is ready to help.

If you have any questions about Goldesi Company or its products, you can also use the links below.

 Contact Us About us

Ethnic Musical Instruments

Where are your instruments sourced, and how can I verify their authenticity?

How can I be sure my instrument is authentically sourced from its region of origin?

What is the main difference in sound between instruments from different regions?

Do ethnic instruments require special care due to global travel or local climate?

Are all your instruments genuinely hand-crafted, or are some factory-made?

Payment Information

What forms of payment does Goldesi accept for international orders?

In which currency will I be charged, and do you offer currency conversion?

Is my payment information secure when I purchase from Goldesi?

Do you offer installment plans or financing options for instruments?

Order & Returns

What is your standard return window and what conditions apply?

What should I do if my instrument arrives broken, defective, or damaged in transit?

Do you accept returns based on personal preference, such as 'change of mind'?

About Darbukas

Which darbuka is best for a beginner—Turkish or Egyptian style?

How do I tune and maintain the skin of my darbuka?

Does the size of the darbuka affect its sound quality or volume?

Are Goldesi's darbukas made from metal or clay?

Goldesi Company

What is Goldesi's mission, and what makes you experts in ethnic instruments?

Beyond selling instruments, how does Goldesi support the global music community?

Where is Goldesi based, and where are your instruments manufactured?